Quality Policy
This quality policy applies to all employees and all business units within Surecom. The implementation of a quality management system (QMS) covers key processes in all business areas. The QMS will be effective in maintaining quality controls by recording and measuring key business activities and processes. To ensure this effectiveness the company will review this policy on an annual basis.
This policy ensures that our customers and employees clearly understand that the management of our company is involved in and operates a Quality Management System. All Surecom employees understand, recognise and appreciate the fact that customer satisfaction is the desired goal and support the Quality System in all our business units.
The company will also promote communication among employees concerning quality issues and undertake educational programmes which will help develop a responsibility for quality performance.
Through our commitment to meet the requirements of ISO 9001:2000 and the monitoring and measurement of quality, Surecom, will continuously improve its service by implementing the following Quality Objectives and targets:
- Full compliance with the ISO 9001:2000 standard
- Continual improvement throughout the organisation
- Customer feedback/surveys
- Regular customer meetings and reviews
- On time service delivery (ie. time, quality and cost)
- Setting and reviewing quality objectives and targets
- Significant quality related issues
Surecom's quality manual sets out the guidelines, procedures and rules for maintaining a high quality service. This policy reflects the high priority given to quality within Surecom and is available to all visitors, contractors and members of the public on request.
All suppliers and contractors who deal with Surecom and who have an effect on the quality of our service are issued with a copy of our quality policy and relevant operating procedures.