Quality Policy
Surecom prides itself on quality of workmanship and endeavours to provide superior quality of service delivery. Our quality policy applies to all employees and all business units within Surecom. The implementation of a Quality Management System (QMS) covers key processes in all business areas. The QMS will be effective in maintaining quality controls by recording and measuring key business activities and processes. To ensure effectiveness the company will review this policy on an annual basis.The policy ensures customers and employees clearly understand that the management of our company is involved in and operates a QMS. All Surecom employees understand, recognise and appreciate that customer satisfaction is the desired goal and support the QMS in all our business units.
The organisation promotes communication among employees concerning quality issues and undertakes educational programmes which help develop a responsibility for quality performance.
Through our commitment to meet the requirements of ISO 9001:2008 and the monitoring and measurement of quality, Surecom continuously improve its service by implementing the following quality objectives and targets:
- Full compliance with the ISO 9001:2008 standard
- Continual improvement throughout the organisation
Surecom strives for improved customer satisfaction through the measurement and monitoring of:
- Customer feedback/surveys
- Regular customer meetings and reviews
- On time service delivery (i.e. time, quality and cost)
- Setting and reviewing quality objectives and targets
- Significant quality related issues
Surecom quality manual sets out the guidelines, procedures and rules for maintaining a high quality service. This policy reflects the high priority given to quality within Surecom.